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Professional Services

Unlocking your Dashworks investment to its fullest potential by providing you with implementation management and support, consulting, training, and documentation.

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Maximum ROI & Efficiency ASAP

While Dashworks and appM are extremely intuitive and easy to use, they often require integration into your existing internal systems, infrastructure, and technology. With the tooling comes a great opportunity to review existing workflows, re-define processes and look for efficiencies to streamline the operational experience.

 

Rather than having to start from scratch yourself, our Professional Services team enables you to do this much quicker and more efficiently because they draw not only from:

  • Their extensive expertise and experience in multiple sectors, 

  • Our proven industry best practices and process frameworks, and 

  • A dedicated team of subject matter experts. 

Learn more about how we simplified a 34 task manual process into a 2-click workflow during an Office 365 migration.

Guidance & Support Every Step Of The Way

Our Professional Services provide as much guidance as our customers need. They can include:

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    Requirements gathering & scoping

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    Solution design/business process optimization

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    Technical build and setup

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    Implementation management & support

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    Creation of user, operational, and configuration documentation as well as knowledge transfer & user training

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    Access to online project management information as well as regular project review meetings

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    Budget reporting

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    Change impact assessment

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    Quick and easy-to-implement templates for common types of projects (e.g., Windows Servicing and Hardware Lifecycle) which are based on best practices and previous experience.

Juriba Professional Service Process - with Logo

Nick Cole, Senior Technical Consultant at Juriba since Dec. 2017

"Being a Juriba consultant has proven to be a great fit for me. Every day, I use skills I have accumulated from past roles as developer, pre-sales, evangelist, data architect, engineer, teacher, trainer, and client advocate. The Professional Services team here is awesome — smart, diverse, focused, and super helpful. I never have to hesitate to ask a dumb question, knowing that I’ll always get a useful answer. I’m a student and problem solver at heart, and when Dashworks or appM doesn’t already provide a solution, I’m ready to assist our clients to find ways to handle new or unexpected issues with speed and accuracy."

Fay Sutton, Head of Professional Services at Juriba since Jan. 2019

I lead a team of skilled and enthusiastic individuals who are driven by customer care and an enthusiasm for finding solutions. My background in IT and Change Management in large transformation projects has given me an appreciation of how Dashworks and appM can make a real difference to our customers. My time in account management has made me passionate about providing excellent customer service and ensuring our customers are fully engaged from kick-off through to support and beyond. I have encouraged a strong team ethos in Professional Services to ensure everyone feels supported and able to provide the best service they can.

Juriba - Professional Services V3.2

Goal #1: Get You Up & Running ASAP

To enable you to get the most out of your Juriba investment as quickly and as efficiently as possible, our experienced and knowledgeable implementation specialists first ascertain a solid understanding of how your organization can best benefit from Dashworks and/or appM overall before they look at the entire solution and determine with you how to optimize it. 

  • Kick-Off Workshop (1 hour):  Meeting the team, validating deliverables, confirming project responsibilities, and checking readiness to begin implementation.

  • Data Feed Workshop (1 – 2 hours): To identify which standard data sources, connectors and other integrations are required as data feeds for Dashworks / appM e.g., Active Directory, MECM, ServiceNow, as well as optional data sources, custom connectors, and data refresh schedule.

  • Process and Deployment Workshop (2 – 3 hours): Identify and agree upon requirements for Dashworks project and appM configuration including workflows, roles, process, communication schedules, and reporting.

  • Project Reporting and Dashboards Workshop (1 hour): Identifying reporting requirements and designing dashboards and reports for the project and business as usual audiences.

Goal #1: Get You Up & Running ASAP

To enable you to get the most out of your Juriba investment as quickly and as efficiently as possible, our experienced and knowledgeable implementation specialists first ascertain a solid understanding of how your organization can best benefit from Dashworks and/or appM overall before they look at the entire solution and determine with you how to optimize it. 

  • Kick-Off Workshop (1 hour):  Meeting the team, validating deliverables, confirming project responsibilities, and checking readiness to begin implementation.

  • Data Feed Workshop (1 – 2 hours): To identify which standard data sources, connectors and other integrations are required as data feeds for Dashworks / appM e.g., Active Directory, MECM, ServiceNow, as well as optional data sources, custom connectors, and data refresh schedule.

  • Process and Deployment Workshop (2 – 3 hours): Identify and agree upon requirements for Dashworks project and appM configuration including workflows, roles, process, communication schedules, and reporting.

  • Project Reporting and Dashboards Workshop (1 hour): Identifying reporting requirements and designing dashboards and reports for the project and business as usual audiences.

Goal #2: Realizing The Greatest Return On Investment

Our priority is to ensure that you get the most out of your Juriba platform and consequently are able to manage your workspace automation in an optimal manner.

Once you know exactly what you need, our implementation specialists, who manage the entire implementation throughout, pull in our UK- or US-based consultants and solution architects who will provide you with ongoing implementation support and integration of new technologies. They also bring in Subject Matter Experts on various technologies (e.g., ServiceNow, Powershell, PowerBI, and many more) where needed. Our consultants utilize their vast experience from having been involved in multiple large migration projects to build out technical solutions.

Goal #2: Realizing The Greatest Return On Investment

Our priority is to ensure that you get the most out of your Juriba platform and consequently are able to manage your workspace automation in an optimal manner.

Once you know exactly what you need, our implementation specialists, who manage the entire implementation throughout, pull in our UK- or US-based consultants and solution architects who will provide you with ongoing implementation support and integration of new technologies. They also bring in Subject Matter Experts on various technologies (e.g., ServiceNow, Powershell, PowerBI, and many more) where needed. Our consultants utilize their vast experience from having been involved in multiple large migration projects to build out technical solutions.

Goal #3: Resources and Knowledge At Your Fingertips

Juriba has an online training academy that contains lots of video-based training covering anything from a general overview of Juriba software, to implementation, project administration, and general navigation. For customers who prefer more personalized in-depth training, we provide bespoke instructor-led training (remote or in-person). 

Additionally, we provide our customers with two sets of outputs: user-based "How-to-Use" documentation as well as technical documentation (e.g., any customizations that have been built to support bespoke processes or integrations).

Finally, we offer comprehensive product documentation including hardware and software prerequisites, installation and configuration guides, product overviews, knowledge base and how-to articles, and video tutorials on our Juriba knowledge base.

Goal #3: Resources and Knowledge At Your Fingertips

Juriba has an online training academy that contains lots of video-based training covering anything from a general overview of Juriba software, to implementation, project administration, and general navigation. For customers who prefer more personalized in-depth training, we provide bespoke instructor-led training (remote or in-person). 

Additionally, we provide our customers with two sets of outputs: user-based "How-to-Use" documentation as well as technical documentation (e.g., any customizations that have been built to support bespoke processes or integrations).

Finally, we offer comprehensive product documentation including hardware and software prerequisites, installation and configuration guides, product overviews, knowledge base and how-to articles, and video tutorials on our Juriba knowledge base.