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Digital Platform Conductor
Digital Platform Conductor
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Windows App Management
Windows App Management
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JURIBA ACADEMY
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Meet the team
Professional Services
Unlocking your Juriba investment to its fullest potential by providing you with implementation management and support, consulting, training, and documentation.
Meet the Professional Services team
Our promise
Maximum ROI and efficiency as soon as possible
While Juriba DPC and Application Readiness are incredibly intuitive and easy to use, they often require integration into your existing internal systems, infrastructure, and technology. With the tooling comes a great opportunity to review existing workflows, re-define processes and look for efficiencies to streamline the operational experience.
Rather than having to start from scratch yourself, our Professional Services team enables you to do this much quicker and more efficiently because they draw not only from:
- Their extensive expertise and experience in multiple sectors,
- Our proven industry best practices and process frameworks,
- And a dedicated team of subject matter experts.
Guidance and support every step of the way
Our Professional Services provide as much guidance as our customers need. They can include:
Requirements gathering & scoping
Solution design/business process optimization
Technical build and setup
Implementation management & support
Creation of user, operational, and configuration documentation
Quick and easy-to-implement templates for common types of projects
Knowledge transfer & user training
Change impact assessment
Budget reporting
Online project management
Regular project review meetings
Processes and templates based on best practices and previous experience
What To Expect
Goal #1: Get you up and running as soon as possible
To enable you to get the most out of your Juriba investment as quickly and as efficiently as possible, our experienced and knowledgeable implementation specialists first ascertain a solid understanding of how your organization can best benefit from Juriba DPC and Application Readiness overall before they look at the entire solution and determine with you how to optimize it.
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Kick-Off Workshop (1 hour): Meeting the team, validating deliverables, confirming project responsibilities, and checking readiness to begin implementation.
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Data Feed Workshop (1 – 2 hours): To identify which standard data sources, connectors, and other integrations are required as data feeds for Juriba DPC and Juriba Application Readiness, e.g., Active Directory, MECM, ServiceNow, as well as optional data sources, custom connectors, and data refresh schedule.
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Process and Deployment Workshop (2 – 3 hours): Identify and agree upon requirements for the Juriba DPC and Juriba Application Readiness configuration, including workflows, roles, processes, communication schedules, and reporting.
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Project Reporting and Dashboards Workshop (1 hour): Identify reporting requirements and design dashboards and reports for the project and business-as-usual audiences.
What to expect
Goal #2: Realizing the greatest return on investment
Our priority is to make sure that you get the most out of your Juriba platform and, consequently, can manage your workspace automation as best as possible.
Once you know exactly what you need, our implementation specialists, who manage the entire implementation throughout, pull in our UK- or US-based consultants and solution architects who will provide ongoing implementation support and integration of new technologies.
They also bring in Subject Matter Experts on various technologies (e.g., ServiceNow, Powershell, PowerBI, and many more) where needed. Our consultants utilize their vast experience from having been involved in multiple large migration projects to build out technical solutions.
What To Expect
Goal #3: Resources and knowledge at your fingertips
Juriba has an online training academy that contains lots of video-based training covering anything from a general overview of Juriba software, to implementation, project administration, and general navigation. For customers who prefer more personalized, in-depth training, we provide bespoke instructor-led training (remote or in-person).
Additionally, we provide our customers with two sets of outputs: user-based "How-to-Use" documentation and technical documentation (e.g., any customizations that have been built to support bespoke processes or integrations).
Finally, we offer comprehensive product documentation, including hardware and software prerequisites, installation and configuration guides, product overviews, knowledge base and how-to articles, and video tutorials on our Juriba knowledge base.
