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Dashworks Automated Email Communication

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Let Dashworks Do The Heavy IT Transformation Lifting With Automated Email Communication

Managing tens or even hundreds of thousands of devices, users, and mailboxes can be daunting. Just imagine manually creating, sending, and tracking an email for each user undergoing a simple OS or email migration on a T-30, T-20, T-10, T-3, T-1 and T+1 schedule. Now add reminder emails and reschedules, emails to project site champions, project stakeholders, and other resources. For example, in an environment of 10,000 users, you could be close to sending 100,000 emails already. Even if each email just takes a couple of minutes, you’d need an army of people simply to keep on top of communications!

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Total Project Email Control. Out-Of-The-Box.

Set up your HTML email templates, add your system placeholders (e.g. First Name, Scheduled Date), links to training material, screenshots and other project graphics, attachments (such as end user dropsheets), and translate your emails into different languages. Then simply configure the templates to send against a date offset (e.g., scheduled date minus 30 days) and set your email batch to run at a suitable time. That's it! Not only will Dashworks now reliably send thousands of emails, but it will track their delivery too, ensuring that you are communicating to the right mailboxes. You can see what has been sent, what is about to be sent, and even send an email immediately if the situation demands it.

Highly Customizable & Actionable

The Dashworks emails are also highly personalizable and actionable. Inject personalization tokens, migration schedules, calendar appointments, and other information relevant to your IT Transformation project. This will not only allow your users more transparency, but also enable them to become an active part of the migration process. 

Your end users will love the automated email communication capabilities of Dashworks, and your project administrators will too. The email notifications can be turned on or off for specific users, and they can be triggered in batches based on the date offset or sent individually. They can be tailored by type, so that you can send a tailored email to a notebook user that needs to bring their device into a depot versus a desktop user having a simple wipe and load. In addition, emails can also be configured to send to delegates and are fully audited, giving you full control of what was sent, and when. 

Dashworks can even be customized to send summary emails to executive stakeholders or workstream leaders requiring a high-level report. Just define the information you need, when and who to, and the system will be configured to do the rest. For more advanced integration, the emails can also be configured for feedback via our API (for example, happiness survey emails).

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